Cancellation & Refund Policy

1. Nature of Digital Service

DakGyan is a digital SaaS platform providing access to proprietary educational content including mock test series, syllabus-aligned question banks, AI-powered doubt resolution, and performance analytics. Upon subscription activation, users receive immediate access to high-value proprietary digital intellectual property. This is important context for the refund terms below.

2. Subscription Plans

Paid plan purchases are temporarily paused. If purchases resume, the plan duration and total charge will be shown before confirmation. Refunds for existing subscriptions are evaluated against the amount charged on the original receipt.

• Free tier: 20 questions/day, 5 AI chats/day (no payment required).

3. Automatic Refund — Failed or Duplicate Transactions

If a payment is debited but the subscription is not activated due to a technical failure, or if a duplicate/double charge occurs, the amount will be automatically refunded within 5–7 business days to the original payment method. If the automatic refund is not received within 7 business days, contact support@dakgyan.in with your registered email and transaction ID.

4. Voluntary Refund Requests

Users may request a refund within 72 hours of subscription purchase, provided:

1. Less than 10% of subscription content has been accessed (fewer than 20 questions attempted).
2. No AI chat features have been used during the subscription period.

Refund requests meeting these criteria will be processed within 5–7 business days to the original payment method. Requests outside this window or exceeding usage thresholds will be reviewed on a case-by-case basis.

5. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• User has substantially accessed the content (more than 20 questions attempted or AI chat used).
• Request is made after 72 hours of purchase.
• Account suspended due to violation of Terms of Service.
• Change of mind after substantial platform usage.
• Inability to pass an exam or dissatisfaction with exam results (DakGyan is a preparation tool, not a guarantee of results).

6. Cancellation Process

To cancel a subscription: Send an email to support@dakgyan.in from your registered email address with the subject line 'Subscription Cancellation'. Include your registered name and email. Cancellation will be processed within 24 business hours. Upon cancellation, access continues until the end of the current paid billing period. No partial or prorated refunds for the remaining period after cancellation.

7. Refund Processing

All eligible refunds are processed via the original payment method through Razorpay. Refund timelines:

• UPI: 1–3 business days.
• Debit/Credit Card: 5–7 business days.
• Net Banking: 5–7 business days.
• Wallet: 1–3 business days.

The actual credit may take additional time depending on your bank or payment provider.

8. Contact for Refund Queries

For all refund and cancellation queries, contact:

• Email: support@dakgyan.in
• Include: registered email, transaction/order ID, date of purchase, reason for refund.
• Response SLA: acknowledged within 24 hours.